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Call Center Survey
You've
made a major investment!
You've invested in telephone equipment and service, computers
and software, building space, a marketing strategy, training, managers
and supervisors, plus the payroll for telemarketers.
There is a way to identify and hire employees who fit
the "call center culture." They have an understanding of sales principles
and behavioral traits that indicate they are well suited for work in your
call center.
The solution is the Profiles Call Center Survey™,
a management tool that compares employees and job applicants to established
call center benchmarks for success for either inbound or outbound.
Using the Profiles Call Center Survey™
helps you select employees who perform effectively and efficiently. You'll
solve the turnover problem - they'll perform better, more reliably and
stay with you longer.
Helps you hire employees who "fit the job - inbound
or outbound Reduces employee burnout and turnover Makes training more
effective Minimizes turnover during the training phase Reduces the need
for constant supervision Decreases complaints Gives you a competitive
advantage Increase productivity and profitability
Your call center should be a model of efficiency.
Is it? Solve the Call Center Problem!
The Problem:
Ineffective, low-productivity employees High employee
burnout and turnover Absenteeism and tardiness Too much time spent on
personnel problems Employees who require too much supervision Turnover
in the new employee training phase
The Goal:
Reduce per-call costs Increase the number of calls Increase
per-call sales volume Minimize complaints Add new clients Increase profitability
This is the technology you've been missing!
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